Question 1

How does the Escrow payment work?

Accepted Answer

When you make a payment, the funds are held securely by AgriMarket Connect and are not immediately sent to the producer. The money is released to the producer only after you confirm the delivery of your order or after 4 days if no dispute is raised.

Question 2

Can I return products if they are damaged?

Accepted Answer

Yes. If your order arrives damaged or does not match the description, you can click "Report a Problem" on your order page. This opens a dispute, freezes the funds, and allows you to upload evidence for our admin team to review.

Question 3

What are the delivery fees?

Accepted Answer

Delivery fees vary depending on the producer's location and your chosen delivery method (Home Delivery vs. Focal Point Pickup). The total cost is calculated before you confirm your order.

Question 4

How do I become a verified producer?

Accepted Answer

To become a verified producer, sign up for a producer account and upload the required documents (Business License or ID, and any relevant certificates) in your profile. Our team will review your documents and verify your status within 48 hours.

Question 5

Are there fees for using the platform?

Accepted Answer

Clients pay a 6% service fee on each order. Producers are charged a 9% commission on successful sales, which is deducted automatically from their earnings before withdrawal.

AgriBot Support

AI support

Frequently Asked Questions