Accounts & Security
This guide explains account setup, login security, and verification controls.
Account basics
- Each account uses a unique email and phone number.
- Keep your profile data accurate and updated.
- You are responsible for activity on your account.
Login and sessions
- Login supports email or phone identifier.
- Use logout on shared devices.
- Token/session errors can happen if your session expires; sign in again.
Password reset
- Request reset from the login page.
- Use the reset link/token promptly.
- Create a strong new password.
If reset fails, request a new reset token.
OTP verification (security-sensitive actions)
The platform may require OTP verification for specific actions, especially for producers, such as:
- withdrawal requests
- certain profile updates (e.g., sensitive identity/phone changes)
If asked for OTP:
- Request OTP.
- Verify OTP.
- Complete action with the returned verification token/header where required.
Producer profile status
Producer accounts can be in different states (for example pending, validated, suspended).
Some seller actions are blocked until validation is complete.
Security best practices
- Use a unique password.
- Do not share credentials or OTP codes.
- Avoid using unknown/public devices for account actions.
- Report suspicious access quickly to helpdesk@aheteici.com.