Chat, Negotiation & Safety

The in-platform chat supports communication and negotiation while protecting users from unsafe off-platform behavior.

Chat basics

• Use chat to discuss orders/offers.
• Keep communication relevant and respectful.
• Proposal/negotiation actions may be available on negotiable offers.

Proposal flow

Depending on feature access, users may:

• send proposal terms
• accept/reject pending proposals
• trigger order creation from accepted proposals

Safety restrictions

The platform may block messages containing:

• phone numbers
• email addresses
• external links

These controls help reduce fraud and keep transactions protected within platform workflows.

Best practices

• Keep all payment/order agreements inside the platform.
• Do not share sensitive personal or banking details in chat.
• Report abusive or suspicious behavior via support.