FAQ (English)

Account & Access

1) Can I register with phone or email?

Registration requires account details including unique contact information; login supports email or phone identifier.

2) I forgot my password. What should I do?

Use the password reset flow from login, then set a new password using the reset token/link.

3) Why can’t I perform producer actions?

Producer actions require a producer profile, and some actions can be blocked if producer status is pending/suspended.

Orders

4) Why is my order not moving to the next status?

Order transitions are role- and state-based. Some statuses can only be updated by specific parties at specific stages.

5) Can I cancel any order at any time?

No. Cancellation depends on current status and platform workflow rules.

6) Why did my total change at checkout?

Coupon/discount and totals are recalculated server-side; preview values can differ if eligibility changes.

Coupons & Referrals

7) Why was my coupon rejected?

Typical reasons: wrong channel (retail vs marketplace), expiry, minimum amount not met, or per-user cap reached.

8) When do referral rewards apply?

When the referred user’s first order is marked Completed, and no cancellation occurred before that. Amounts follow the active program rules and budget.

Payments, Wallet, Withdrawals

9) My payment is pending. Is that normal?

It can be normal if provider/network processing is delayed. Check status first before retrying.

10) Why was my producer withdrawal blocked?

Common reasons: OTP missing/expired, invalid payment method ownership, insufficient balance, below minimum threshold.

Chat & Safety

11) Why was my chat message blocked?

The platform may block phone numbers, emails, and links in chat for safety/anti-fraud reasons.

12) Can I negotiate in chat?

Yes, where offer/proposal features allow it. Keep negotiation and agreement details in-platform.

Support & Disputes

13) How do I reach human support?

Start support in-app. AI may respond first, then hand over to a human agent when needed.

14) How do I open a dispute?

Open dispute on the affected order and upload clear evidence promptly.

15) Who can see my dispute evidence?

Relevant participants and authorized admins only.