Support & Disputes
Use this guide to get help quickly and resolve transaction issues.
Support channels
- In-platform support sessions
- AI-assisted responses for quick help
- Human agent handover when needed
Support contact: helpdesk@aheteici.com
AI + human handover
- AI may answer common questions first.
- For complex issues, support can be escalated to a human agent.
- AI responses can be imperfect; verify critical actions before proceeding.
Opening a dispute
If an order has a serious problem:
- Open dispute for the order.
- Provide clear reason and timeline.
- Upload evidence (photos/files/messages) where available.
Only relevant parties and authorized admins should access dispute material.
Dispute best practices
- Submit factual evidence.
- Avoid duplicate dispute submissions for the same issue.
- Keep communication polite and specific.
- Respond quickly to support/admin follow-up.