Orders, Delivery & Pickup

This page explains order progress, delivery choices, and what to do when issues happen.

Order status basics

Order statuses represent real workflow stages.
Actions available to you depend on your role and the current status.

Common statuses include:

• pending validation
• confirmed awaiting payment
• paid/in preparation
• in transit
• delivered
• completed
• cancelled
• dispute

Delivery methods

• Home delivery: Ensure address and phone are accurate.
• Pickup: Select valid pickup location where required and collect on time.

When to confirm delivery/receipt

• Confirm only when goods/services are truly received.
• False confirmation can affect your dispute options.

Cancellation

• Not all statuses allow cancellation.
• If cancellation is available, act quickly before the order advances.

If something goes wrong

• Gather clear evidence (messages, photos, timeline).
• Use support/dispute flow immediately.
• Keep communication on-platform.